# Presence

Presence allows you to track when players are actively playing your game across any platform in real time. With basic Presence enabled, LootLocker records when a player starts and ends a session, automatically calculating concurrent users (CCU) and session length.

For teams who need deeper insight into what players are actually doing inside the game, Rich Presence extends this foundation by allowing you to define custom player statuses. These statuses can represent actions or locations such as Main Menu, Gameplay, Pause Menu, Store, Level 3, or any in-game state you choose. LootLocker then constructs a timeline of each session, giving you granular visibility into how players interact with your game.

{% hint style="warning" %}
Rich Presence is currently available only to select paying customers. If you’re interested in enabling it for your game or studio, [please reach out to us via email](mailto:hello@lootlocker.com?subject=I'm%20interested%20in%20Rich%20Presence).
{% endhint %}

### Use Cases

* Track CCU across games and platforms to see real-time player counts in one place
* Measure accurate playtime using true session start and end data
* Understand player habits by viewing when and how long they play
* Monitor progression in real time by tracking time spent in specific states or levels (Rich Mode only)
* Identify friction points by spotting where players slow down or drop off (Rich Mode only)
* Support players more effectively with access to their session timelines (Rich Mode only)

### How-to

* [Enable Presence in Web Console](/players/presence/how-to/enable-presence-in-web-console.md)
* [View Presence in Web Console](/players/presence/how-to/view-presence-in-web-console.md)
* [Implement Presence In-Game](/players/presence/how-to/enabling-presence-in-game.md)
* [Using Rich Presence In-Game](/players/presence/how-to/using-rich-presence-in-game.md)


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