LootLocker
The BasicsGame SystemsContent ManagementPlayer Management
LootLocker
  • 📌The Basics
    • Getting Started
    • What is LootLocker?
    • Core Concepts
      • Players
      • Assets
      • Character Classes
      • API Types
      • Web Console
      • Stage & Live Environments
      • Glossary
    • Unity Quick Start
      • Install the SDK
      • Configure the SDK
      • Authenticate Your First Player
      • Update the SDK
    • Unreal Quick Start
      • Install & Configure the SDK
        • Older versions
      • Authenticate Your First Player
    • Godot Quick Start
      • Install the SDK
      • Configure the SDK
      • Authenticate Your First Player
      • Update the SDK
    • SDKs
    • Samples
      • Authentication Samples
      • Leaderboard Samples
      • Progression Samples
      • Player Samples
    • Launching Your Game
    • Support
      • Error Codes
      • Unreal Marketplace Plugin Support
  • 🎭Players
    • Overview
    • Authentication
      • How To
        • Guest Login
        • Steam
        • Apple
        • Apple Game Center
        • Google
        • Epic Games
        • PlayStation
        • Meta / Oculus
        • Xbox
        • Nintendo Switch
    • Files
      • How To
        • Manage Files in Web Console
        • Work with Files In-Game
    • Inventory
      • How To
        • Work with Player Inventory
    • Messages
      • How To
        • Configure Messages in Web Console
    • Names
      • How To
        • Work with Player Names
    • Player Manager
      • How To
        • Manage Players through Web Console
        • Manage Players In-Game
        • Use Player Operations
    • Unified Player Accounts
      • How To
        • Configure UPA in Web Console
        • Use Remote Login In-Game
        • Connect Identiy Provider to Player
        • External Provider Linking
        • Transition from Guest Login to Other Provider
        • Disconnect Identity Provider from Player
    • White Label Login
      • How To
        • Configure White Label Login
        • Create a New White Label User
        • Request User Verification
        • Handle Returning Users
        • Start a White Label Session
  • 🪙Commerce
    • Overview
    • Catalogs
      • How To
        • Configure Catalogs in LootLocker Console
        • List all Catalogs
        • Use Catalogs In-Game
        • Setup In-Game Store
    • Currencies
      • How To
        • Configure a Currency in Web Console
        • Use Currencies In-Game
    • DLC Management
      • How To
        • Configure DLC in Web Console
        • Use DLC In-Game
    • Entitlements
      • How To
        • Work with Entitlements In-Game
    • Real Money Purchases
      • How To
        • Configure In-App Purchase in Web Console
        • Make Purchases through Google Play Store
        • Make Purchases through Apple Store
        • Make Purchases through Steam Store
    • Virtual Purchases
    • Wallets
      • How To
        • Manage a Wallet in Web Console
        • Use Wallets In-Game
  • ⚔️Content
    • Overview
    • Assets
      • How To
        • Create & Configure an Asset
        • Organize & Search for Assets
        • Retrieve Assets In-Game
        • Set up Asset Storage Template
        • Check Grant Notifications
        • Set up a Game Config Asset
        • Create a Loot Box
        • Work with Loot Boxes In-Game
        • Create a Drop Table
        • Work with Drop Tables In-Game
        • Create a Rental Asset
        • Work with Rental Assets In-Game
    • User Generated Content (UGC)
      • How To
        • Create UGC In-Game
    • Twitch Drops
  • 🕹️Game Systems
    • Overview
    • Classes & Heroes
      • How To
        • Base Classes
        • Hero Classes
        • Implement Classes In-Game
        • Implement Heroes In-Game
    • Leaderboards
      • How To
        • Configure Leaderboard in Web Console
        • Use Player Leaderboards
        • Use Generic Leaderboards
        • Use Metadata to Store Additional Information
        • Use Scheduled Reset with Rewards
        • Use Leaderboards for Time Based Rankings
      • Leaderboard FAQ
      • GameMaker References
    • Feedback
      • How To
        • Manage Feedback Categories
        • Create Player Feedback
        • Create UGC Feedback
        • Create Game Feedback
        • View and Manage Feedback
    • Progressions
      • How To
        • Create a Progression
        • Game Progressions
        • Player Progressions
        • Class Progressions
        • Asset Instance Progressions
    • Triggers
      • How To
        • Setup a trigger in the Web Console
        • Invoke trigger from game
  • ⛓️Shared Systems
    • Overview
    • Metadata
      • How To
        • Add Metadata in Console
        • Fetch a Single Metadata In-Game
        • Fetch Metadata In-Game by Tags
        • Fetch Metadata In-Game from Multiple Sources
    • Notifications
      • How To
        • List Notifications and Mark as Read In-Game
  • 🗝️Admin
    • Settings
    • User Settings
    • Organization Settings
    • CORS Allowlist
  • ⭕️ Legacy
    • Deprecations
      • Unity SDK Deprecation Log
        • Version 2.1.5 - Migration to Open UPM
        • Version 2.0.0
      • Unreal SDK Deprecation Log
        • Version 4.0.0
        • Version 3.0.0
    • Legacy Storage
    • Legacy Triggers
      • Activate a trigger
      • Create a trigger
    • Legacy Progressions
      • Create a Progression System
      • Use a Progression System In-Game
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On this page
  • How to Help Us Help You
  • Methods of Support
  1. The Basics

Support

PreviousLaunching Your GameNextError Codes

Last updated 5 months ago

Are you in need of support? Please read this guide so that we can provide you with the best support possible.

We offer support through our .

Our Support Hours are 09:00 - 17:00 CET on weekdays.

How to Help Us Help You

When asking for support, there are some things you can have in place to get the correct answer faster! Below is a list of things we require in order to help you.

Domain Key

By providing us with your game's Domain Key we're able to quickly learn more about your game and make sure nothing behind the scenes of LootLocker is causing any problems.

Do NOT share this Key with anyone outside of our Support Tickets!

To locate your Domain Key, navigate to the Web Console -> Settings ->

Trace ID

The Trace ID provides us with a more descriptive error message. Here's how to get it:

We're forcing an error so we can find the trace_id. We start a session and try to get a progression with an incorrect key. This results in an error.

LootLockerSDKManager.GetProgression("IncorrectKey", (response) => 
{
  if(!response.success)
    {
      Debug.Log(response.text);
    }
});

You will now be able to find the error in the Console. Select the error message highlighted in blue beneath, to copy the trace_id easily by then copying it from beneath.

Here we're attempting to set the profile to public, however, in this case we have not logged in yet to force an error so we can show you where the Trace ID can be found.

To easily copy the Trace ID, ensure you have Output Log open in your Unreal project.

From here you can copy the "trace_id" and send with your message!

What Did You Expect to Happen?

Please provide a short description of what you expected to happen. This gives us a clear understanding of what you're trying to achieve and helps us understand your goal.

What Actually Happened?

Sometimes the devil is in the detail, so please provide a short description outlining what actually happened. This may give us some clues to where to look for the issue.

Methods of Support

Should you not be able to find your solution, you can send a message specifying what the issue is and what you were expecting to happen. Share some code as well if relevant!

Code blocks on Discord allows us to read your code more easily, use them by doing

```csharp
LootLockerSDKManager.GetProgression("SomeKey", (response) => 
{
  if(!response.success)
    {
      Debug.Log(response.text);
    }
});
```

Our should be the first place to solve your issue. Try searching for your question, as it is likely that someone else has had the issue before and a solution is already available! Check out the gif below to learn how to search for specific topics!

Another way of looking for help is through our . This channel consists of posts that you can filter through tags and search for.

📌
Support Channel
forum channel
Discord
Domain Key
Trace ID
What Did You Expect Should Happen?
What Actually Happened?
API Keys
We don't start a session before this to force an error
Should you not have this open, navigate to: Window -> Developer Tools -> Output Log.
Example of searching in support for guest login questions and answers
Domain Key location in the Web Console