Manage Feedback Categories

In this How-to we'll go through how to manage feedback categories in the LootLocker web console. Categories are a requirement for creating feedback reports, so before you can start sending feedback, you must have the categories set up.

Feedback Categories

Feedback categories are managed separately for each type of feedback allowing you to tailor the feedback you recieve for each type to its needs. The three types are:

• Player

• UGC

• Game

For this how-to, we'll focus on managing categories for Player Feedback, but the process is the same for the other types.

Add Category

To create a new category, first head to the Feedback settings in our web console. Here you can see a list of all the categories you have set up for Player Feedback.

Press Add Category in the right side of the console and and type in the Name and Description of the category you want to add. Press Create to create the new category.

Name is required and must be unique, while Description is optional. These can be used in your game client to show to the player when they are creating a report.

Edit Category

You can edit a category by clicking on the action dropdown on the category in the list and selecting Edit. Here you can change the Name and Description of the category. Press Save to save the changes.

Delete Category

You can edit a category by clicking on the action dropdown on the category in the list and selecting Delete.

Deleting a category will not delete any feedback reports that have been created in that category. The category will be removed from the list and the reports will be left without a category.

Conclusion

You should now have a good understanding of how to manage feedback categories in the LootLocker web console. Next, you can learn how to Create Player Feedback, Create UGC Feedback or Create Game Feedback.